Diablo 3 video card not supported fix

If you have a regular laptop (or an old desktop), you might get the following Diablo 3 error message:

“We have detected that your video card is not supported by the Diablo 3 (beta)”.

This is especially true if you have one with an Intel graphics card that are built-in: Intel GMA 900 series, Intel GMA 3000 series, Intel GMA 4000 series, and Intel GMA 4500 series (my laptop has a GMA 4500M).

So what are the steps needed to bypass the “card-not-supported” error message and make Diablo 3 run on your laptop.

      Step 1: When you receive the error message “this video card is not supported”, press ESC instead of clicking “OK” to dismiss the window and launch the game anyway.
      Step 2: If this fails, adding “-launch” to the command line launches the game without the game launcher. So right-click the Diablo 3 icon and get to “Properties”. Go to the Targer field and add -launch to whatever you see there, e.g.
      “C:\Diablo III\Diablo III.exe” -launch
      Step 3: Once the game has started once, exit it. Go to your Documents folder (libraries/documents/diablo III) and there will be a Diablo III directory there with a file “D3Prefs”. Open it with Notepad.

      Change the following settings:
      - DisableTrilinearFiltering “1″ (from 0 to 1)
      - HardwareClass “1″ (from 0 to 1 as well)

    Step 4: Start the game again and it should work!

Of course, you’ll probably need to lower your resolution and graphics settings in order to get a decent frame rate. I got 4FPS (unplayable) at 1366×768 but the frame rate increased as I lowered my resolution:

Update: The new patch (1.0.3) has restored my old D3Prefs files, so I had to do the two changes again. Keep in mind we might have to do this occasionally (when patches overwrite our changes). The good news is that changing the two setting allows me to play Diablo 3 on my work laptop just fine!

Update: Now, video graphics via WebEx for IBM Connections.


46 Responses to “Diablo 3 video card not supported fix”


  1. 1 Damian May 14th, 2012 at 7:54 pm

    Hello and thanks for posting. Maybe you can help me I’m dying to play D3 and my Graphics card isn’t supported my rid is pretty bad butI ‘m hoping for a workaround MacBook 2007 Intel GM 950 Intel Core 2 Duo 4GB RAM 500 GB HD at 7200 RPM I was looking at Swiftshader not sure if that would work maybe you can help thanks in advance

  2. 2 jdt May 15th, 2012 at 2:52 am

    Thanks!

  3. 3 yzeki May 15th, 2012 at 10:49 am

    It works :)
    Now i can play at work :DD
    Thanks!

  4. 4 Kari May 15th, 2012 at 11:56 am

    This actually worked!!! So excited to play

  5. 5 aa May 15th, 2012 at 1:03 pm

    when I do -launch it says its not valid

  6. 6 bb May 15th, 2012 at 3:35 pm

    Not valid = / for -launch also

  7. 7 Diablo May 15th, 2012 at 3:52 pm

    Don’t bother with the -launch switch.

    When you first get the error message, remember to hit ESCAPE and not the OK button. It worked for me just now.

    Once you get into the game, it will exit again with another message (something about your video card not having the features to run Diablo).

    This is the time to go to Documents and edit the D3Prefs file.

    Start again and dismiss the error with ESC (if you have to). The game will start. Of course, currently the servers are busy, so…

  8. 8 g May 15th, 2012 at 4:21 pm

    I cannot find the file labeled “D3Prefs” anywhere….

  9. 9 g May 15th, 2012 at 4:22 pm

    nevermind, found it!

  10. 10 malcolm May 15th, 2012 at 4:44 pm

    i have tried “-launch” and had no luck just getting error message, and i have started using “esc” and checked directory and there is no D3Prefs file?

  11. 11 Diablo May 15th, 2012 at 4:53 pm

    If you cant find a directory with D3Prefs, this means the game hasn’t started at least one. It has to start – goes to a black screen and in 30 seconds generates another error message. Then you should see the file.

  12. 12 Pete May 15th, 2012 at 6:23 pm

    hi i try both of them but still dosend do enything , it says installing but nothing happends ;(((

  13. 13 bader May 15th, 2012 at 7:35 pm

    but there’s another problem and it says that the game requires a new operating system. help if you have any idea about it please.

  14. 14 jg May 15th, 2012 at 8:48 pm

    How can I get around the “click to retry the D3D device” error message which pops up after launching???

  15. 15 grateful May 15th, 2012 at 8:50 pm

    im not one to comment i things like this, but i just wanted to thank you for posting this. I was really scared that i wasnt going to be able to play. Thank-you.

  16. 16 MeNeedHelp May 15th, 2012 at 9:32 pm

    I have a 2,3 Ghz dual core Intel and 4GB DDR3 memory
    my videocard is: Intel GMA4500

    do you think with all these settings, i can play it in any way without super lags? so is it playable und worthy to buy it?

  17. 17 Corey May 16th, 2012 at 12:01 am

    i managed to get into the login screen but when i try to login i get error message 3003

  18. 18 Witchdoctorplayer May 16th, 2012 at 12:33 am

    This Does not work for me, Since im running on a 2001 dell desktop.
    My POS is outdated in every bit of equipment which makes me very sad that i can play till i buy a better system

  19. 19 Candela82 May 16th, 2012 at 12:54 am

    Thank you maxfreak for this post. This helped me decide to go and buy the game knowing there was a trick to run. Thanks Diablo for the missing piece to this puzzle to finally get this to run for Intel GMA 4500M(HD in my case) cards

  20. 20 Diablo May 16th, 2012 at 1:07 am

    Performance on a Intel GMA4500 (my laptop has 3GB RAM, T4300 CPU) is pretty bad. When you decrease the resolution to 800×600, it is about 5-8 frames per second. It plays like a turn-based game.

    I wouldn’t recommend buying Diablo if that is your sole machine. However, if you have a game station at home, you could certainly install it on your laptop as well. You can check the Auction House and even play with friends, if they do most of the killing.

  21. 21 Just want to play May 16th, 2012 at 1:08 am

    I did all of that and it kinda works it only plays sound and the screen is black can anyone help??

  22. 22 Diablo May 16th, 2012 at 1:56 am

    Do you see the login screen or the hero screen? If everything is black, I’d imagine your GFX card is too old.

  23. 23 Bruinbrew May 16th, 2012 at 3:20 am

    I am getting the click to retry d3d device and I have my computer all up to date. My buddy and my roommate both have the same vid cards and are playing right now

  24. 24 Nickeyjam May 16th, 2012 at 12:17 pm

    (sorry my bad english, im spanish)

    RADEON x850 serie, it should be enought to play but when I follow all this steps the screen is black and it only plays sound… anyone knows how to do? thankss

  25. 25 velk May 16th, 2012 at 2:10 pm

    great patch thanks for your help

  26. 26 Diablo Boi May 16th, 2012 at 10:50 pm

    AMAZING TOTALLY WORKS, although very slow

  27. 27 Nemeko the one and only May 19th, 2012 at 12:37 am

    im running intel series 4 family chipset and i just did the part to mess with the .text file and im currently playing so poster of the help THANKS MUCH you saved me 50-70$ till the first of the month when i can upgrade my series 4 to a series 5 or intel HD card

  28. 28 dine68 May 19th, 2012 at 6:50 am

    Thanks for the tip. It totally works and I’m able to play the game. :-)

  29. 29 KNAWKS May 19th, 2012 at 9:16 pm

    When i press escape, the diablo skull comes up, but then the screen just goes back to normal and diablo dissapears. the task manager dosent haveit listed as running, but then when i try it again, it says “diablo 3 is already running” …any ideas?

  30. 30 tim May 20th, 2012 at 10:01 pm

    any advice for the d3d error anyone?

  31. 31 ANDREA GAVIGLIO May 23rd, 2012 at 10:27 am

    THANK YOU VERI MUCH :)…UNTIL NOW I will play Diablo3 destroy EYES

  32. 32 Chase May 25th, 2012 at 3:44 pm

    I’m having a similar problem, I’ve done everything you’ve asked, but I can only hear the music, the rest of my screen is black. I can hear the intro and whatnot, but nothing visually comes up

  33. 33 jb May 25th, 2012 at 7:18 pm

    D3D retry i cannot pass it either any one please help us stranded from playing!!!

  34. 34 Dakota May 25th, 2012 at 9:30 pm

    none of this worked for me once i get pass the scull the sound message and i hit esc then it exits every time please HELP!!

  35. 35 Felix May 28th, 2012 at 11:23 pm

    PLZ HELPME I CANT FIND DisableTrilinearFiltering i already chande de hadware but i cant find the other name plz help

  36. 36 Diablo May 29th, 2012 at 4:12 am

    Just search for the word Filtering and you should find it, probably copied some invisible symbol when you copied from the site.

  37. 37 pete s Jun 1st, 2012 at 5:29 pm

    pretty cool tip! worked for me but it’s slow. I’ll try to tweak it for better results. THANKS!!!

  38. 38 Tyler Jun 1st, 2012 at 9:46 pm

    Did this. ESC’ed at the “Your Graphics card sux” box. Goes to all grey, and then comes up with a message that says “The Application has encountered an error.” And it asks me to send information to blizz saying what I was doing. Any ideas?

  39. 39 Tony Jun 16th, 2012 at 1:07 am

    Hey i just bought the game today… my video card is 4 series express chipset family, i have 3072 Ram Mb…. and its a 74300 intel dual-core… PLEASE HELP somebody knows if i can run the game? i only found a D3Debug Padnote file… and i searched for “filtering” only found this Supports Anisotropic Filtering : TRUE , i switched the HW: 0 for “1″ but it just went to a gray screen and again said… not supported… dou you think i can play it? :( please i was so excited bout the game.. and i cant play it :(

  40. 40 QuaLiTY Jun 18th, 2012 at 4:37 pm

    Thx this realy worked thx alot man :)

  41. 41 angel Jul 24th, 2012 at 6:23 pm

    I did the fix as well, however anytime I run D3, I can hear the music, but the screen stays black. I tried changing the resolution and it did nothing, so any suggestions would be awesome..

  42. 42 DarkHaitsu Aug 7th, 2012 at 10:29 am

    OMG THANKS SO MUCH ! My computer got upgraded parts, but my video card is still the original one i get 6-10 fps but i play windowed…NO LAG !
    :D

  43. 43 Sijko Aug 9th, 2012 at 4:49 am

    i managed to run Fallout 3 on amd 1800 with 256 ram and GF 5200. I hope i can run D3 also :)

  44. 44 jocuri biliard Sep 7th, 2012 at 4:03 am

    Great game, but I still think that D2 was better. It’s just a clasic.

  45. 45 Kristina Oct 10th, 2012 at 10:56 am

    This workaround is perfect. Why ever is my video card “unsupported” when the game runs great on it? lol well thanks so much for this workaround.

  1. 1 The Release of D3… » Chronicles of Mia Pingback on May 17th, 2012 at 3:31 pm
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